Frequently Asked Questions | Urgent Restoration LLC

Our team provides 24/7 emergency restoration services throughout Greater Houston. In most cases, technicians arrive within one hour to assess the situation and begin immediate mitigation to prevent further property damage.

Yes. We handle documentation, photos, and communication with your insurance adjuster to make the claims process as simple as possible. Our goal is to remove the stress of paperwork so you can focus on getting your home or business back to normal.

Urgent Restoration LLC specializes in water damage, fire and smoke cleanup, mold remediation, and storm or flood restoration. We serve both residential and commercial properties across the Houston metro area.

After water extraction, our technicians use industrial dehumidifiers and air movers to remove moisture completely. We also apply antimicrobial treatments and conduct moisture testing to ensure the environment is dry and safe.

Yes. Our restoration process includes deep cleaning, air purification, and odor neutralization to eliminate smoke smells from walls, fabrics, and HVAC systems — not just mask them.

Absolutely. We provide commercial water and fire damage restoration for offices, retail spaces, and multi-unit buildings. Our team works around business hours whenever possible to minimize disruption and downtime.

We proudly serve Houston, The Heights, Montrose, River Oaks, Pasadena, Katy, Cypress, Sugar Land, and The Woodlands, as well as nearby communities throughout the Greater Houston area.

Yes. We provide free on-site estimates that outline the scope of work and expected timeline. There are no hidden charges — transparency is part of our process from start to finish.

Every case is different. Small water cleanup projects may take one to two days, while more extensive fire or storm damage repairs can take several weeks. After inspection, our team provides a customized plan and timeline so you always know what to expect.

We’re a locally owned and operated company built on reliability, transparency, and certified expertise. Our technicians are trained, licensed, and committed to restoring your property safely and efficiently — backed by responsive 24/7 service across Houston.

Our technicians follow strict decontamination protocols from start to finish. We isolate affected areas, remove and dispose of contaminated materials, and deep clean with hospital-grade disinfectants. Then we test and verify that all surfaces are fully sanitized and safe. Nothing is left to chance — your health and safety come first.

In many cases, yes. Most property insurance policies include coverage for biohazard or trauma cleanup, but it depends on the situation and policy type. Our team works directly with your insurance adjuster, documents all damage, and handles the claims process to make sure you get the coverage you’re entitled to — without the paperwork stress.